Cue Sales Support

Start here 3

• Step 1: Set up Cue hardware
• Step 2: Set up app software
• Step 3: Your first Cue meal

Other info 5

• Where can I find the Quick Start, Manual, and other Guides?
• How do I add, update, or remove a Cue to my account?
• What do I need to get started with Hestan Cue?
• Where can I download/update the Hestan Cue app?
• How do I update firmware for my burner and cookware?

Tips on using the app 7

• Can I skip a step or go back a step when cooking?
• Can I set a timer when cooking?
• Can I add my own recipes into the app?
• What is Control Mode?
• Do I need to use specific cookware to cook certain recipes? (How to use Filters)

View all 7

Phone / Tablet / Mobile Device 3

• How do I clean my mobile device (phone/tablet) after cooking?
• Where do I place my mobile device (Phone/Tablet) while cooking?
• What is the signal range of Cue devices?

How does Cue work (and tips) 6

• What is induction cooking?
• Can I use Cue to automatically make meals for me? Is it a robot?
• Can I cook without Hestan Cue smart cookware?
• How does the Cue adjust for different thicknesses and types of meat?
• What is guided cooking? Can Cue automatically detect what's happening in the cookware and make adjustments?

View all 6

Cooking information 7

• How do I keep food hot while I make other dishes?
• Is oil and food splatter normal while cooking?
• Can I use Cue to cook frozen food straight out of the freezer?
• How does Cue work in conjunction with sous vide cooking?
• What are good oil substitutions to use (fat substitutions)?

View all 7

Cue pan and pots 15

• How do I wash, clean, and maintain stainless steel Cue cookware?
• Can I use a lid on the pan? Are there tips on using a lid with Cue cookware?
• Is Hestan Cue cookware dishwasher safe?
• Is Hestan Cue cookware oven safe?
• Can I use my Cue cookware with a regular range/cooktop?

View all 15

Smart Probe 14

• How to set up the Smart Probe and attach it to the bracket (latch)
• Is it okay to stick the Smart Probe into proteins? Is it a meat thermometer?
• How do I insert or replace the battery in the Smart Probe?
• Do I need WiFi (internet) to cook with the Smart Probe?
• How do I clean the Smart Probe (dishwasher safe)?

View all 14

General cooktop info 7

• Can I use Cue as a regular cooktop (without guided cooking)?
• How do I clean Cue cooktops (clean the glass)?
• How to clean hot sugar spills from the glass cooktop?
• Can I use my own cookware with a Cue cooktop?
• The Cue-enabled cooktop makes noises and is sometimes loud. Is this normal?

View all 7

Hestan Cue Portable Induction Cooktop: 41000 7

• Where is the perfect spot to use the Hestan Cue? Can I use it outside or while on the road?
• What is the temperature range of the Hestan cue? Highest temp / Lowest temp?
• Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat cookware/food.
• Why doesn't the power button work after I plug in the burner?
• Can I cook without the app or an internet connection (Offline mode / Manual mode)?

View all 7

GE Appliances (Café, Monogram, Profile) 12

• Start here: Connecting Café Appliances and Hestan Cue together (and help with "trouble authorizing your account")
• How to connect a Cue pan to a SLIDE-IN Café range/oven
• How to connect a Cue pan to a DROP-IN Café Cooktop
• How to use precision cooking with a DROP-IN Café Cooktop
• How to use precision cooking with a SLIDE-IN Café

View all 12

Hestan "Home" Appliances 3

• Hestan KICS series cooktop - "Cooktop is already connected to a mobile device" error
• Hestan KICS series cooktop - Setup and pair with the Hestan Cue app
• Hestan KICS series cooktop - How to prepare your burner during a cook session

Oranier Cooktops 0

Other Cue Cooktops 0

Troubleshooting 0

Generation 1 cookware - Capsule series specifics 4

• How do I replace/change the battery in the Smart Capsule?
• There might be a problem with the capsule. How can I troubleshoot / fix the capsule? (Gen 1 pan/pot cookware)
• How do I install the Smart Capsule into Cue cookware? What is the Smart Capsule?
• How do I remove a stuck capsule from Cue cookware?