General cooktop info
FAQs that apply to most Cue-Enabled cooktops
Yes. Cue-enabled cooktops, including the (portable) Hestan Cue Smart Induction Burner, are designed to create a seamless cooking experience. When using a c...
Tue, Feb 25, 2020 at 2:29 PM
When cooking is finished, ensure the Cue cooktop is clean before the next use. To clean the unit, make sure the power is off. If you are able to, unplug the...
Wed, Jul 14, 2021 at 6:55 PM
A hot sugar spill should be cleaned quickly. Should a hot sugar spill occur, turn off cooptop and remove cookware. Carefully scrape off the spill using an o...
Thu, Mar 7, 2019 at 2:55 PM
Yes, but without any smart cooking functions. Hestan Cue cookware is always required when using any guided cooking or "smart cooking" functionalit...
Tue, Apr 7, 2020 at 6:12 PM
Yes. You may hear a buzzing or humming sound when a Cue burner is cooking. This is typical induction noise and it is normal. The noise tends to be more no...
Thu, Mar 7, 2019 at 3:10 PM
No. Do not use oven cleaners, abrasive products, scouring powders or pads to clean any part of a Cue-enabled cooktop or pan. Doing so may void your warranty...
Thu, Mar 7, 2019 at 3:16 PM
When setting up a Cue-enabled full induction range/cooktop on the app, you may be be asked to "Choose Your Voltage". It's also possible to ...
Wed, Jul 14, 2021 at 6:58 PM