Hestan Cue Portable Induction Cooktop: 41000

FAQs specific to the Hestan Cue portable induction cooktop (SKU: 41000)

Where is the perfect spot to use the Hestan Cue? Can I use it outside or while on the road?
The Hestan Cue Smart Cooking System is designed for indoor use only. Use in well ventilated kitchens suitable for food preparation.  Never use the system ou...
Thu, Mar 7, 2019 at 3:56 PM
What is the temperature range of the Hestan cue? Highest temp / Lowest temp?
The Hestan Cue burner, when used with Hestan Cue cookware, can sustain cooking temperatures of 450 F (232.2 C). However, the Cue system is capable of reachi...
Thu, Oct 17, 2019 at 12:15 AM
Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat cookware/food.
Problem: Burner does not automatically turn on at a pre-heating step when cooking a guided recipe, or via Control Mode. In other cases, physically pushing...
Tue, Feb 25, 2020 at 2:42 PM
Why doesn't the power button work after I plug in the burner?
The Hestan Cue Smart Cooking System will need firmware updates before it can be used to cook, or even be turned on. The Hestan Cue App will automatically pr...
Fri, Oct 27, 2017 at 11:55 AM
Can I cook without the app or an internet connection (Offline mode / Manual mode)?
Yes, but only after you've already updated the firmware on your burner using the app (requires internet). In manual mode (offline mode), all smart cooki...
Thu, Mar 7, 2019 at 4:13 PM
Can I use a power voltage converter/transformer/adapter with Cue? (international use)
In general, we do not recommend using a voltage converter/transformer/adapter of any kind. However, if you are in a country with a different voltage offerin...
Thu, Mar 4, 2021 at 3:35 PM
Why does my burner turn off by itself (when I shake my pan/cookware)?
It's possible to activate the buttons on your burner simply by sliding your cookware "too close" to the burner controls.  Since Cue burners...
Wed, Mar 17, 2021 at 7:13 PM